Terms of service

MARWAN ARTS INDIA

TERMS & CONDITIONS

Effective Date: 1 August 2026

Last Updated: 1 August 2026

These Terms & Conditions ("Terms") govern your access to and use of the website www.marwanartsindia.com ("Website") operated by Marwan Arts India ("Company", "We", "Us", "Our").

By accessing, browsing, registering, purchasing products or using any service provided through this Website, you agree to be legally bound by these Terms & Conditions.

If you do not agree with these Terms, please discontinue use of this Website immediately.

1. BUSINESS INFORMATION

Business Name

Marwan Arts India

Business Type

Proprietorship

Registered Address

208, Vijay Heights

Jaipur, Rajasthan – 302026

India

Email:
marwanartsindia@gmail.com

Customer Support:
+91-7568556677

Website:
www.marwanartsindia.com

GSTIN:
08AWTSP9903R3Z2

2. ELIGIBILITY

To purchase from our Website, you must:

• Be at least 18 years of age.
• Be legally capable of entering into a binding contract.
• Provide accurate and complete information.
• Use the Website only for lawful purposes.

We reserve the right to refuse service if these conditions are not met.

3. ACCEPTANCE OF TERMS

By placing an order, creating an account, subscribing to newsletters or browsing this Website, you acknowledge that:

• You have read these Terms.
• You understand these Terms.
• You agree to comply with these Terms.
• You are legally bound by these Terms.

4. PRODUCTS

Marwan Arts India specializes in premium handcrafted home décor and lifestyle products.

Our products include, but are not limited to:

• Bed Sheets
• Dohars
• Quilts
• Cushion Covers
• Table Runners
• Table Mats
• Napkins
• Dining Linen
• Rugs
• Carpets
• Wooden Décor
• Marble Décor
• Metal Décor
• Wall Décor
• Handmade Gifts
• Home Accessories

5. HANDMADE PRODUCT DISCLAIMER

Every product sold by Marwan Arts India is handcrafted by skilled artisans.

Due to the handmade nature of our products, minor variations in:

• Color
• Texture
• Finish
• Embroidery
• Printing
• Stitching
• Weaving
• Size
• Shape
• Wood Grain
• Marble Pattern

are natural characteristics of handmade craftsmanship.

Such variations are not manufacturing defects and shall not be considered valid reasons for returns, exchanges or refunds.

Every handcrafted product is unique.

6. PRODUCT IMAGES

We strive to display product images as accurately as possible.

However, actual products may differ slightly due to:

• Screen Resolution
• Mobile Display
• Lighting
• Photography
• Natural Materials
• Handmade Production

Product photographs are intended for illustration purposes only.

7. PRODUCT DIMENSIONS

All product measurements are approximate.

A variation of up to:

±2 inches

may occur due to handmade manufacturing techniques.

Such variation shall not be treated as a defect.

8. NATURAL MATERIAL DISCLAIMER

Products manufactured using natural materials including:

• Wood
• Marble
• Stone
• Cotton
• Linen
• Jute
• Brass
• Iron

may naturally contain:

• Grain Patterns
• Veins
• Texture Differences
• Shade Variations
• Knots
• Natural Marks

These characteristics enhance authenticity and shall not be considered defects.

9. PRICING

All prices displayed on the Website are subject to change without prior notice.

We reserve the right to:

• Correct pricing errors.
• Modify product prices.
• Cancel incorrectly priced orders.
• Update taxes.
• Change promotional offers.

In case of an obvious pricing error, we may cancel the order and issue a full refund.

10. AVAILABILITY

All products are subject to availability.

Inventory displayed on the Website may occasionally differ from actual stock due to simultaneous orders or inventory updates.

If a product becomes unavailable after an order is placed, we may:

• Offer a replacement.
• Offer store credit (if applicable).
• Issue a full refund.

11. ORDER ACCEPTANCE

Submission of an order does not constitute acceptance by Marwan Arts India.

An order is considered accepted only when:

• Payment is successfully received (where applicable),
• Stock is confirmed,
• The order is processed for dispatch.

We reserve the right to decline or cancel any order at our discretion.

12. ORDER CANCELLATION BY COMPANY

Marwan Arts India reserves the right to cancel any order in situations including, but not limited to:

• Pricing errors
• Stock unavailability
• Fraud suspicion
• Payment verification failure
• Incorrect customer information
• Duplicate orders
• Misuse of promotional offers
• Legal or regulatory restrictions

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.

13. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate billing and shipping details.
• Keep account credentials confidential.
• Use the Website lawfully.
• Refrain from fraudulent or abusive activities.
• Inspect products promptly upon delivery and report eligible issues within the applicable return window.

14. INTELLECTUAL PROPERTY

All content available on this Website, including but not limited to:

• Logos
• Trademarks
• Product Images
• Videos
• Product Descriptions
• Graphics
• Artwork
• Website Design
• Catalogues
• Text
• Source Code (where applicable)

is the exclusive property of Marwan Arts India or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, sold, or used for commercial purposes without prior written permission.

15. PROHIBITED USES

You agree not to:

• Copy or scrape website content.
• Use automated bots without authorization.
• Interfere with website security.
• Attempt unauthorized access.
• Upload malicious software or code.
• Infringe intellectual property rights.
• Use the Website for unlawful activities.

Violation of these Terms may result in suspension or termination of access and legal action where appropriate.

16. PAYMENT TERMS

Marwan Arts India accepts payments through secure third-party payment service providers. Available payment methods may include:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Wallets
• EMI (where available)
• Bank Transfer
• Cash on Delivery (if offered)

All payments are processed through secure payment gateways. Marwan Arts India does not store your complete debit card, credit card, CVV, PIN, or banking credentials.

17. PAYMENT VERIFICATION

For customer protection, certain orders may require additional payment verification.

We reserve the right to:

• Request identity verification.
• Verify billing information.
• Contact customers before processing high-value orders.
• Cancel suspicious transactions.

Failure to complete verification may result in cancellation of the order.

18. FRAUD PREVENTION

Marwan Arts India actively monitors transactions to prevent fraud.

We reserve the right to cancel any order if we reasonably believe that:

• The payment is unauthorized.
• Fraudulent activity is suspected.
• False customer information has been provided.
• Multiple fake orders have been placed.
• Promotional offers have been abused.

Customers engaging in fraudulent activities may be permanently restricted from using our Website.

19. SHIPPING POLICY

Orders are processed after successful payment confirmation.

Estimated dispatch time:

India
5–7 Business Days

International Orders
Dispatch within 5–10 Business Days unless otherwise stated.

Delivery timelines depend upon:

• Courier availability
• Customs clearance
• Public holidays
• Weather conditions
• Government restrictions
• Remote delivery locations

Delivery timelines are estimates only and are not guaranteed.

20. INTERNATIONAL SHIPPING

We currently ship to selected international destinations.

International customers acknowledge that:

• Import Duty
• Customs Duty
• VAT
• GST
• Local Taxes
• Clearance Charges

may be imposed by the destination country.

Unless specifically stated otherwise, these charges shall be borne solely by the customer.

21. CUSTOMS DELAYS

International shipments may be delayed due to:

• Customs inspections
• Border security checks
• Government regulations
• Import restrictions

Marwan Arts India shall not be responsible for customs-related delays.

22. DELIVERY

Delivery is considered completed when the shipment is delivered to the shipping address provided during checkout.

Customers are responsible for ensuring that:

• Address details are accurate.
• Someone is available to receive the parcel.
• Delivery instructions are correct.

Any additional delivery charges arising from incorrect information shall be borne by the customer.

23. RISK OF LOSS

Ownership and risk of loss transfer to the customer upon successful delivery by the courier partner.

If the package appears visibly damaged upon delivery, customers should:

• Refuse delivery where possible, or
• Record an unboxing video from the moment the sealed package is opened, and
• Notify Marwan Arts India within 48 hours of delivery with supporting photographs/videos.

Failure to provide timely evidence may affect our ability to process claims.

24. RETURN POLICY

Products may be returned within 7 days from the date of delivery, subject to our Return & Refund Policy.

Products must be:

• Unused
• Unwashed
• In original condition
• With original packaging
• With all tags attached

Returns that do not meet these conditions may be declined.

25. NON-RETURNABLE PRODUCTS

The following items are generally not eligible for return or exchange unless they arrive damaged or incorrect:

• Customized products
• Personalized products
• Made-to-order products
• Clearance items
• Gift cards
• Products marked "Final Sale"

26. REFUND POLICY

Approved refunds will be processed using the original payment method.

Refund processing times vary depending on the payment provider and banking institution.

Shipping charges, customs duties, taxes, gift wrapping fees, or expedited delivery charges may not be refundable unless required by applicable law.

27. EXCHANGE POLICY

Exchanges are subject to:

• Product availability
• Inspection of the returned item
• Compliance with the applicable Return Policy

If the requested replacement product is unavailable, Marwan Arts India may offer a refund or store credit where applicable.

28. ORDER CANCELLATION BY CUSTOMER

Orders may be cancelled before dispatch by contacting Customer Support.

Once an order has been dispatched, cancellation requests cannot be accepted. Customers may instead refer to the applicable Return Policy, if eligible.

29. WARRANTY DISCLAIMER

Unless expressly stated otherwise, products sold by Marwan Arts India are provided "as is" and "as available."

To the maximum extent permitted by law, Marwan Arts India disclaims all warranties, whether express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous availability
• Error-free operation of the Website

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

30. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

Marwan Arts India shall not be liable for:

• Indirect damages
• Consequential damages
• Special damages
• Punitive damages
• Incidental damages
• Loss of profits
• Loss of business
• Loss of goodwill
• Loss of data

Our total liability arising out of any claim shall never exceed the total amount actually paid by the customer for the specific product or order giving rise to the claim.

31. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Marwan Arts India, its proprietor, employees, affiliates, suppliers, logistics partners and service providers from any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms.
• Misuse of the Website.
• Violation of any law.
• Infringement of third-party rights.
• Fraudulent or unlawful activity.

32. CUSTOMER CONDUCT

Customers agree not to:

• Abuse customer support staff.
• Use offensive, defamatory or unlawful language.
• File false complaints.
• Initiate fraudulent chargebacks.
• Attempt to obtain refunds through deception.
• Interfere with Website operations.

Marwan Arts India reserves the right to suspend or permanently terminate accounts engaging in such conduct.

33. USER ACCOUNT

To access certain features of the Website, you may be required to create an account.

You agree to:

• Provide accurate and complete information.
• Keep your password confidential.
• Update your account details whenever they change.
• Accept responsibility for all activities carried out using your account.

Marwan Arts India shall not be responsible for losses arising from unauthorized access due to your failure to protect your login credentials.

34. ACCOUNT SUSPENSION & TERMINATION

We reserve the right to suspend, restrict, or permanently terminate any customer account without prior notice where we reasonably believe that:

• False information has been provided.
• Fraudulent transactions have occurred.
• Payment abuse or chargeback fraud has taken place.
• Website security has been compromised.
• Illegal activities are being conducted.
• These Terms & Conditions have been violated.

Termination of an account does not affect any rights or obligations accrued before termination.

35. CUSTOMER REVIEWS & USER GENERATED CONTENT

Customers may voluntarily submit:

• Reviews
• Ratings
• Photographs
• Videos
• Testimonials
• Social Media Tags
• Comments

By submitting such content, you grant Marwan Arts India a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, publish, edit, display and promote such content across its website, social media platforms, advertisements, catalogues and other marketing materials, without additional compensation, unless prohibited by law.

You represent that the content submitted:

• Is accurate.
• Does not infringe third-party rights.
• Is not defamatory, offensive, illegal or misleading.

We reserve the right to remove any content at our sole discretion.

36. INTELLECTUAL PROPERTY RIGHTS

All intellectual property associated with Marwan Arts India, including but not limited to:

• Company Name
• Brand Identity
• Logos
• Trademarks
• Product Designs
• Website Layout
• Images
• Videos
• Catalogues
• Product Descriptions
• Graphics
• Illustrations
• Marketing Material
• Software (where applicable)

shall remain the exclusive property of Marwan Arts India or its licensors.

Nothing contained on this Website grants any license or right to use such intellectual property without prior written permission.

37. COPYRIGHT NOTICE

All content displayed on this Website is protected under applicable copyright laws.

No person may:

• Copy
• Download
• Reproduce
• Republish
• Translate
• Modify
• Sell
• Distribute
• Commercially exploit

any content without our prior written consent, except as permitted by applicable law.

38. TRADEMARKS

"Marwan Arts India", its logos, trade names, taglines and associated branding elements are proprietary marks.

Any unauthorized use that may cause confusion or imply affiliation or endorsement is strictly prohibited.

39. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services for your convenience.

Marwan Arts India:

• Does not control such third-party websites.
• Does not endorse their content unless expressly stated.
• Is not responsible for their privacy practices, availability, products or services.

Your use of third-party websites is entirely at your own risk and subject to their respective terms and policies.

40. WEBSITE AVAILABILITY

We strive to keep the Website available at all times.

However, we do not guarantee uninterrupted access.

The Website may become temporarily unavailable due to:

• Maintenance
• Software updates
• Server failures
• Internet disruptions
• Cybersecurity incidents
• Circumstances beyond our reasonable control

We shall not be liable for any losses resulting from temporary unavailability.

41. FORCE MAJEURE

Marwan Arts India shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Pandemics
• Epidemics
• War
• Terrorist acts
• Civil unrest
• Government actions
• Customs delays
• Import or export restrictions
• Labour strikes
• Transportation disruptions
• Power failures
• Internet outages

During such events, our obligations shall be suspended for the duration of the event and resumed as soon as reasonably practicable.

42. EXPORT COMPLIANCE

Customers purchasing products for delivery outside India are responsible for ensuring compliance with the import laws of the destination country.

Marwan Arts India reserves the right to refuse or cancel orders where export restrictions or applicable laws prohibit shipment.

43. DATA PROTECTION

The collection, processing and protection of personal information are governed by our Privacy Policy.

By using the Website, you consent to the processing of your personal information in accordance with our Privacy Policy.

44. DISPUTE RESOLUTION & ARBITRATION

In the event of any dispute, claim or controversy arising out of or relating to these Terms or the use of the Website, the parties shall first make reasonable efforts to resolve the matter amicably through good-faith negotiations.

If the dispute cannot be resolved within thirty (30) days, it may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India).

• The arbitration shall be conducted by a sole arbitrator appointed in accordance with applicable law.
• The seat and venue of arbitration shall be Jaipur, Rajasthan, India.
• The proceedings shall be conducted in English.
• The arbitral award shall be final and binding on the parties.

Nothing in this clause prevents either party from seeking urgent interim relief before a court of competent jurisdiction where permitted by law.

45. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

46. JURISDICTION

Subject to the Arbitration Clause above, the courts located in Jaipur, Rajasthan, India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms, the Website or any transaction with Marwan Arts India.

47. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions shall continue in full force and effect.

48. WAIVER

Failure by Marwan Arts India to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

Any waiver shall be effective only if made in writing.

49. ENTIRE AGREEMENT

These Terms & Conditions, together with the Privacy Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy and any other policies published on the Website, constitute the entire agreement between you and Marwan Arts India regarding your use of the Website and the purchase of products.

They supersede all prior discussions, communications and understandings relating to the same subject matter.

50. CHANGES TO THESE TERMS

Marwan Arts India reserves the right to amend, modify or update these Terms & Conditions at any time.

Revised Terms shall become effective immediately upon publication on the Website unless otherwise stated.

Your continued use of the Website after such publication constitutes acceptance of the updated Terms.

51. CONTACT INFORMATION

For any questions regarding these Terms & Conditions, please contact:

Marwan Arts India
208, Vijay Heights
Jaipur, Rajasthan – 302026
India

Email: marwanartsindia@gmail.com

Customer Support: +91 7568556677

Website: www.marwanartsindia.com

FINAL ACKNOWLEDGEMENT

By accessing, browsing or placing an order through www.marwanartsindia.com, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions.