Shipping policy

MARWAN ARTS INDIA

SHIPPING POLICY

Effective Date: 1 August 2026

Last Updated: 1 August 2026

This Shipping Policy explains how Marwan Arts India ("Company", "we", "our", or "us") processes, dispatches, ships and delivers orders placed through www.marwanartsindia.com.

By placing an order on our Website, you agree to this Shipping Policy.

1. BUSINESS INFORMATION

Business Name: Marwan Arts India

Business Type: Proprietorship

Registered Office:

208, Vijay Heights

Jaipur, Rajasthan – 302026

India

Customer Support

Email:
marwanartsindia@gmail.com

Phone:
+91-7568556677

Website:
www.marwanartsindia.com

2. SHIPPING DESTINATIONS

Marwan Arts India currently ships:

Within India

We deliver to most serviceable PIN codes across India through our courier partners.

International Shipping

We ship to selected international destinations, subject to customs regulations and courier availability.

Certain countries may be excluded due to legal, logistical or operational restrictions.

3. ORDER PROCESSING

Orders are processed only after successful payment confirmation (where applicable).

Business Days mean:

Monday to Saturday

excluding:

  • Sundays
  • National Holidays
  • Government Holidays
  • Public Holidays

Orders placed after business hours may be processed on the next working day.

4. DISPATCH TIME

India Orders

Estimated Dispatch:

5–7 Business Days

International Orders

Estimated Dispatch:

5–10 Business Days

Customized or bulk orders may require additional production time.

5. DELIVERY ESTIMATES

Estimated delivery timelines are:

India

5–10 Business Days after dispatch.

International

7–21 Business Days after dispatch.

Delivery timelines are estimates only and may vary depending on the destination and shipping method.

6. SHIPPING CHARGES

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package weight
  • Dimensions
  • Shipping method
  • Order value

From time to time, Marwan Arts India may offer free shipping promotions subject to specific terms.

7. INTERNATIONAL SHIPPING

For international shipments, customers acknowledge that additional charges may apply, including:

  • Customs Duty
  • Import Duty
  • VAT
  • GST
  • Local Taxes
  • Clearance Charges
  • Brokerage Fees

Unless expressly stated otherwise, these charges are the sole responsibility of the customer.

8. CUSTOMS CLEARANCE

International shipments are subject to customs inspection and clearance.

Marwan Arts India has no control over:

  • Customs procedures
  • Customs delays
  • Import restrictions
  • Government regulations

Customers are responsible for providing any documentation requested by customs authorities.

9. TRACKING INFORMATION

Once an order is dispatched, customers will receive shipping confirmation via email and/or SMS/WhatsApp (where available), including tracking details if provided by the courier partner.

Tracking updates are dependent on the courier's systems and may not be available immediately after dispatch.

10. DELIVERY ADDRESS

Customers are responsible for ensuring that the shipping address provided is complete and accurate.

Marwan Arts India shall not be responsible for delays, failed deliveries or additional charges arising from:

  • Incorrect address
  • Incomplete address
  • Incorrect PIN/ZIP code
  • Incorrect contact details

Any reshipping costs due to incorrect information shall be borne by the customer.

11. FAILED DELIVERY

If delivery cannot be completed because:

  • The recipient is unavailable.
  • The address is incorrect.
  • Delivery is refused without valid reason.
  • The parcel remains unclaimed.

the shipment may be returned to us.

Any additional shipping or handling charges for re-dispatch may be payable by the customer.

12. RISK OF LOSS

Ownership and risk of loss pass to the customer upon successful delivery of the shipment to the shipping address or the authorized recipient.

Customers are advised to inspect the outer packaging before accepting delivery.

13. DAMAGED SHIPMENTS

If a parcel appears damaged:

  • Take clear photographs of the package before opening.
  • Record a continuous unboxing video from the moment the sealed package is opened.
  • Notify Marwan Arts India within 48 hours of delivery.
  • Retain all original packaging materials until the claim is resolved.

Claims submitted without sufficient evidence may be declined where permitted by law.

14. LOST SHIPMENTS

If a shipment is confirmed as lost by the courier partner, Marwan Arts India will investigate the matter and, where appropriate, arrange either:

  • A replacement product (subject to availability), or
  • A refund in accordance with our Refund Policy.

15. BULK & WHOLESALE ORDERS

Bulk, corporate and wholesale orders may have:

  • Different shipping timelines
  • Separate freight charges
  • Additional handling requirements
  • Different courier arrangements

Such terms will be communicated at the time of quotation or order confirmation.

16. DELIVERY DELAYS

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Weather conditions
  • Floods
  • Earthquakes
  • Pandemics
  • Government restrictions
  • Customs inspections
  • Political unrest
  • Transport strikes
  • Courier disruptions
  • Remote area delivery limitations

Estimated delivery dates are indicative only and do not constitute guaranteed delivery commitments.

17. FORCE MAJEURE

Marwan Arts India shall not be liable for any delay or failure in shipping caused by events beyond its reasonable control, including natural disasters, war, epidemics, governmental actions, transportation disruptions, customs delays or other force majeure events.

18. ORDER SPLITTING

Where necessary, Marwan Arts India may ship an order in multiple consignments.

Customers will not be charged additional shipping fees solely because an order is split by us.

19. DELIVERY ACCEPTANCE

By accepting delivery, the customer confirms that:

  • The shipment has been received.
  • The packaging has been inspected.
  • Any visible damage has been noted immediately with the courier.

20. SHIPPING RESTRICTIONS

We reserve the right to refuse shipment to:

  • Restricted regions
  • Countries subject to trade sanctions
  • Locations prohibited by applicable laws
  • Addresses that cannot be serviced by our logistics partners

21. CHANGES TO THIS POLICY

Marwan Arts India reserves the right to modify or update this Shipping Policy at any time.

Changes become effective upon publication on the Website.

22. CONTACT US

Marwan Arts India

208, Vijay Heights

Jaipur, Rajasthan – 302026

India

Email: marwanartsindia@gmail.com

Phone: +91-7568556677

Website: www.marwanartsindia.com

ACKNOWLEDGEMENT

By placing an order through www.marwanartsindia.com, you acknowledge that you have read, understood and agreed to this Shipping Policy.